FAQ
Returns & Exchanges
- How do I exchange an item I purchased?
- How do I return an item I purchased?
- I was sent the wrong item/I was sent a defective item.
Payment & Shipping
- What payment methods do you accept?
- Do you ship internationally?
- Attention International Buyers
- What shipping methods are available and how much do they cost?
Technical Issues
Ordering
- How can I make a change to my order?
- Why didn't I receive a confirmation email?
- What name will appear on my credit card bill?
Wholesale
Returns & Exchanges
How do I exchange an item I purchased?
Unopened / unused items may be exchanged for another item using the following instructions. Send your unopened / unused items to us at:
H&F Enterprise
8050 Lloyd Avenue
North Hollywood, CA 91605
UNITED STATES
Please Note:
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier.
-We do not charge a restocking fee.
-If you have any questions about the return process, email us at orders@hfenterprise.net.
How do I return an item I purchased?
Unopened / unused items may be returned for a full refund less shipping charges within 15 days. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card that placed the order. If you want to send a return, please email us at orders@hfenterprise.net.
I was sent the wrong item/I was sent a defective item.
If you received the wrong item or the item we sent you is defective, please contact us at orders@hfenterprise.net with your order number and specifics on what we messed up, and we will take care of it for you. This is done at no cost to the customer, since it is our mistake! Typically we will send you a replacement item, and pay for you to send the defective / incorrect item back to us.
Payment & Shipping
What payment methods do you accept?
We accept payment by credit card from VISA, MasterCard, Discover and American Express.
Do you ship internationally?
Unfortunately, we are not shipping internationally at the moment. Please signup for our newsletter to be notified when we do offer international shipping.
What shipping methods are available and how much do they cost?
We ship via the United States Postal Service (USPS) using a flat rate for $6.00.
If you have any questions about shipping please email us at orders@hfenterprise.net.
Technical Issues
Technical Issues?
For technical inquiries or issues, please contact us at contact@hfenterprise.net.
Ordering
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email us at orders@hfenterprise.net and let us know. If your order has not entered the fulfillment stage yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.
Why didn't I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email orders@hfenterprise.net and we can confirm that the order was placed.
What name will appear on my credit card bill?
The name on your credit card bill will be SP * H&F ENTERPRISE.
Do you sell your products wholesale?
Retailers interested in wholesale information should contact us at contact@hfenterprise.net. Please include your contact information, what store you are purchasing for, and a valid employer ID number.